Aruba Central Online Help

Enabling Gateway Logs

Logs is supported in this release as a selectively available feature. Contact your Aruba Account Manager to enable it in your Aruba Central account.

Logs aims to help users diagnose and debug issues detected in an Aruba Central-managed network. The Logs tab on the Tools page of a gateway dashboard provides the user with an option to enable On-Demand data collection. The On-Demand data collection enables you to download TAR logs and crash logs related to gateways.

To enable logs collection for a gateway on the Aruba Central-managed network, complete the following procedure::

  1. In the Network Operations app, set the filter to one of the options under Groups, Labels, or Sites. Ensure that the selected option contains at least one gateway. For all devices, set the filter to Global.

    The dashboard context for the selected filter is displayed.

    • To select a device in the filter:
      1. Set the filter to Global.
      2. Under Manage, click Devices > Gateways.

        A list of gateways is displayed in the List view.

      3. Click a gateway listed under Device Name for which you want to perform diagnostic test.

        The dashboard context for the gateway is displayed.

  2. Under Manage > Devices, click the Gateways tab.

    A list of gateways is displayed in the List view.

  3. Click a gateway listed under Device Name.

    The dashboard context for the gateway is displayed.

  4. Under Analyze > Tools, click the Logs tab.
  5. In the Logs tab, turn on the Enable On-Demand data collection toggle to download TAR logs and crash logs.
  6. To upload TAR log or crash log, click + in the Log Files table. The Upload Log File panel opens.
  7. Configure the following parameters as per your requirements:

    Table 1: Upload Log File Configuration Parameters

    Parameter

    Description

    File type

    Select one of the log file types listed here:

    • TAR log
    • Crash log

    Tar log

    The following options are displayed when the File Type is configured as TAR log. You can select one of the options listed here:

    • Upload existing file—Allows you to upload an existing TAR log file.
    • Generate & upload new file now—Allows you to generate and upload a new TAR log file now.
    • Generate & upload new file at a scheduled time—Allows you to generate and upload a new TAR log file at a later date and time.

    Crash Log

    The following options are displayed when the File Type is configured as Crash log. You can select one of the options listed here:

    • Upload existing file—Allows you to upload an existing Crash log file.
    • Prepare & upload new file now—Allows you to prepare and upload a new Crash log file now.
    • Prepare now & upload new file at a scheduled time—Allows you to prepare a Crash log file now and upload it at a later date and time.

    Scheduled Time

    If you chose to upload a TAR or Crash log file at a later date and time, configure the parameters listed here:

    • Select Zone—Allows you to configure the time zone.
    • Select Date—Allows you to select a date within the range of a week.
    • Hours—Allows you to configure hour ranging from 0 to 23.
    • Minutes—Allows you to configure minutes ranging from 0 to 59.
  8. Click Save.
  9. The Log Files table displays the information in the table below:

    Table 2: Log Files Parameters

    Parameter

    Description

    File type

    Displays the name of the generated log file.

    Type

    Displays the type of the generated log file:

    • TAR file
    • Crash file

    Status

    Displays the status of the generated log file.

    • Scheduled—When an existing log file is scheduled for upload.
    • In progress—When a new log file is generated and it is scheduled for upload now or for a later date. Displays the progress percentage.
    • Complete—When the log file upload is completed.
    • Failed—When the log file upload is unsuccessful.

    Collection Time

    Displays the time when the log file was created.

    Size

    Displays the size of the log file.

    User

    Displays the User ID of the user who generated the log file.

  10. To download a log, select the respective log listed in the Log Files table and click the download icon.
  11. To delete a log, select the respective log listed in the Log Files table and click the delete icon.