Aruba Central Online Help

MSP Dashboard

The MSP dashboard provides a summary of hardware and subscriptions owned by the MSP and details about the tenant accounts managed by the MSP.

The hardware includes APs, switches, and gateways.

This section includes the following topics:

Viewing the MSP Dashboard

To view the MSP dashboard, perform the following steps:

  1. In the Network Operations app, set the filter to All Groups.

    The filter context changes to Global.

  2. Under Manage, click Overview to display the Dashboard.
    The number is parenthesis () for Customers indicates the total number of customers for that MSP account.
    In the following image, the total number of customers is 54.

    The Dashboard page includes the following sections:

    • A summary section for the dashboard—Displays the assigned and unassigned devices and the assigned and unassigned licenses for APs, switches, and gateways.
    • Overview—Displays the list of customers, the types of devices assigned to each customer, as well as critical alerts, if any.
    • Trends—Displays charts for license renewal, the number of devices under MSP management, and the number of customers added over the last year.
    • Add New Customer—Enables you to add a new tenant to the MSP account. Perform the steps detailed in About Provisioning Tenant or Customer Accounts.

Figure 1  Viewing the MSP Dashboard

Dashboard Summary

The summary section for Dashboard displays the total number of assigned and unassigned devices, and the total number of assigned and unassigned licenses for three categories of hardware devices that include APs, switches, and gateways. In MSP mode, you must first assign a device to a tenant account before assigning a license to the device.

The summary section includes the following details:

  • Access Points
    • Devices—Number of available APs. Click the number to navigate to Account Home > Device Inventory to see the details of the APs in the MSP inventory.
      • Unassigned—Number of APs that are not assigned to any tenant account. Click the number to navigate to Account Home > Device Inventory to see the details of only the unassigned APs in the MSP inventory.
      • Assigned—Number of APs that are already assigned to a tenant account. Click the number to navigate to Account Home > Device Inventory to see the details of only the assigned APs in the MSP inventory.
    • Licenses—Number of available licenses for APs. Click the number to navigate to Account Home > License Assignment > Access Points to see the details of all the licenses for APs in the MSP inventory.
      • Unassigned—Number of AP licenses that are not assigned to any AP. Click the number to navigate to Account Home > License Assignment > Access PointsUnlicensed to see the details of all the unassigned licenses for APs in the MSP inventory.
      • Assigned—Number of AP licenses that are already assigned to APs. Click the number to navigate to Account Home > License Assignment > Access Points > Licensed to see the details of all the assigned licenses for APs in the MSP inventory.
  • Switches
    • Devices—Number of available switches. Click the number to navigate to Account Home > Device Inventory to see the details of the switches in the MSP inventory.
      • Unassigned—Number of switches that are not assigned to any tenant account. Click the number to navigate to Account Home > Device Inventory to see the details of the switches in the MSP inventory.
      • Assigned—Number of switches that are already assigned to a tenant account. Click the number to navigate to Account Home > Device Inventory to see the details of only the assigned switches in the MSP inventory.
    • Licenses—Number of available licenses for switches. Click the number to navigate to Account Home > License Assignment > Switches to see the details of all the licenses for switches in the MSP inventory.
      • Unassigned—Number of switch licenses that are not assigned to any switches. Click the number to navigate to Account Home > License Assignment > SwitchesUnlicensed to see the details of all the unassigned licenses for switches in the MSP inventory.
      • Assigned—Number of switch licenses that are already assigned to switches. Click the number to navigate to Account Home > License Assignment > Switches > Licensed to see the details of all the assigned licenses for switches in the MSP inventory.
  • Gateways
    • Devices—Number of available gateways. Click the number to navigate to Account Home > Device Inventory to see the details of the gateways in the MSP inventory.
      • Unassigned—Number of gateways that are not assigned to any tenant account. Click the number to navigate to Account Home > Device Inventory to see the details of only the unassigned gateways in the MSP inventory.
      • Assigned—Number of gateways that are already assigned to a tenant account. Click the number to navigate to Account Home > Device Inventory to see the details of only the assigned gateways in the MSP inventory.
    • Licenses—Number of available licenses for gateways. Click the number to navigate to Account Home > License Assignment > Gateways to see the details of all the licenses for gateways in the MSP inventory.
      • Unassigned—Number of gateway licenses that are not assigned to any gateways. Click the number to navigate to Account Home > License Assignment > GatewaysUnlicensed to see the details of all the unassigned licenses for gateways in the MSP inventory.
      • Assigned—Number of gateway licenses that are already assigned to gateways. Click the number to navigate to Account Home > License Assignment > Gateways > Licensed to see the details of all the assigned licenses for gateways in the MSP inventory.

Customer | Overview

By default, the Customers | Overview table is displayed. The table provides an overview of tenant accounts. MSP administrators can perform tasks such as drilling down to a tenant account, editing an existing tenant account, and deleting a tenant account.

  • Customer Name

    Name of the tenant account. Click the customer name to go to the tenant account view for the customer. Hover over the tenant account name to view the following options:

    Hover over the icon next to the tenant account name to view the provisioning status. The status can be one of the following:

    • In Progress
    • Provision Failed

    Use the filter icon on the column header to filter by tenant account name.

  • Customer ID

    Unique ID of the tenant account. The ID can be in one of the following formats:

    • Numerical format
    • UUID format

    Use the column filter to search for a particular customer ID. Note that you must enter the full customer ID.

     The Customer ID column is not displayed in the default view. Use the column selector and select the Customer ID check box to add the column to the table.

    Figure 2  Selecting the Customer ID for Display

  • Access Points
    • Up—Total number of online APs. Click the number to view the list of online APs.
    • Down—Total number of offline APs. Click the number to view the list of offline APs.

    Click the sort icon to sort the column in ascending or descending order.

    Sometimes, the total number of APs that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding APs displayed as Offline under Manage > Access Points in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

  • Switches
    • Up—Total number of online switches. Click the number to view the list of online switches.
    • Down—Total number of offline switches. Click the number to view the list of offline switches.

    Click the sort icon to sort the column in ascending or descending order.

    Sometimes, the total number of switches that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding switches displayed as Offline under Manage > Switches in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

    The number of switches displayed in the MSP dashboard corresponds to the total number of switches available for the tenant. However, in the tenant view, a switch stack is considered as a single entity. For example, if there are two switch stacks for a tenant account, and each stack has two members, the MSP dashboard displays the count as four whereas the tenant account displays the count as two.

  • Gateways
    • Up—Total number of online gateways. Click the number to view the list of online gateways.
    • Down—Total number of offline gateways. Click the number to view the list of offline gateways.

    Click the sort icon to sort the column in ascending or descending order.

    Sometimes, the total number of gateways that are displayed as Down for a tenant account in MSP view may not equal the total number of corresponding gateways displayed as Offline under Manage > Gateways in the tenant account view. This discrepancy is corrected by an automatic and periodic sync between the MSP database and tenant view database. The periodic sync happens every 12 hours. The number in parentheses () indicates the number of devices that are not onboarded.

  • Critical Alerts

    Total number of critical alerts for the tenant account. Click the number to navigate to the Alerts page of the tenant account.

    For more information, see MSP Alerts.

Customers | Trends

Go to Customers | Trends to view the following sections:

  • License Renewal Schedule (1 Year)—Displays the subscription renewal schedule for the next 12 months. The entries include the license renewal date and the total count of subscriptions of each type that are due for renewal on that date.
  • Device Under Management graph—Displays the count of devices that are managed in the network over the last 12 months. The dates are plotted on the x-axis and the number of devices on the y-axis. Hover over any part of the chart to see the number of devices the MSP is managing on that specific date.
  • Customers graph—Displays the total number of tenants added to Aruba Central over the last 12 months. The dates are plotted on the x-axis and the number of tenants on the y-axis. Hover over any part of the chart to see the number of tenants the MSP added on that specific date. Click Total to view the total number of tenant accounts.

Using the Switch Customer Option

If you are an MSP administrator and if your user ID has been added to multiple tenant accounts, after you log in to Aruba Central, you must select the tenant account that you want to access.

Figure 3  Select Account

To select a different tenant account, click the User icon , select Switch Customer, and then select the tenant account that you want to access.

Figure 4  Switch Customer